DEFINITIONS
Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these purchase conditions, the meaning attributed to them in the following definitions:
– WORKING DAYS means the days in which our offices are open for normal activities (generally every day from 9 to 13.00 and from 15.00 to 17.30 excluding Saturdays, Sundays and holidays).
– The situations resulting (directly or indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations are considered CAUSE OF FORCE MAJEURE or any other cause or event beyond our control. The above is provided by way of example only. There are other events that may have a force majeure character.
In any case, the customer will be promptly informed by e-mail or telephone notice.

OBJECT
These purchase conditions have as their object the purchase of typical and complementary products carried out remotely via the telematic network on the site “www.cosmesi.bionaticaregina.com” belonging to Bio-Natura Regina di Roberto Regina based in San Severo (FG ), contrada le Matine agro San Severo. These purchases are reserved for direct user customers. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, as regards the protection of confidentiality, it will be subject to the regulations referred to in Legislative Decree no. 196/03.

ACCEPTANCE OF THE ORDER
By sending the online order, the Customer sends Bio-Natura Regina a proposal to purchase the product and / or products placed in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these purchase conditions. Bio-Natura Regina will send the Customer an acceptance and order confirmation e-mail containing the number, date and total amount of the order and the method of payment for the product. If, for any reason, Bion-Natura Regina is unable to fulfill the Customer’s order (for one of the cases indicated below), it will immediately notify the Customer via the site itself or by telephone.
In particular, Bio-Natura Regina will cancel the order:
– if in the event of a purchase of a product in stock but in a quantity lower than the order placed by the customer, this is a product that is no longer in production;
– if the issuer of the Customer’s credit card does not confirm the payment.
However, Bio-Natura Regina reserves the right not to accept the order, also in this case by communicating it to the customer.

CUSTOMER’S COMMITMENTS
These general purchase conditions must be examined online by customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance. The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to art. 3 and 4 of Legislative Decree n. 185/1999.

PRICES
All prices on the site include VAT. The prices shown on this site are the sales prices currently in force.

PAYMENTS
The payment of the purchased products and the related shipping costs must be made by the customer at the time of placing the order by using one of the credit cards available and indicated online or upon receipt of the goods by cash on delivery.

DELIVERIES
In case of acceptance of the order it is specified that:
– shipments will be made the next working day, except for cases in which it is specified that the ordered goods are not in stock, therefore waiting for the same to be produced and the stock to be restored;
– if the order was placed on a non-working day, the goods will in any case be shipped the next working day.
There may be exceptions in case of FORCE MAJEURE CAUSE.
The goods will be delivered via a home courier service. By shipment we mean the delivery of the goods to the courier. The delivery times described during the purchase process on the site depend on the shipping method used, depending on the weight and size of the items purchased. The courier will deliver the goods only against a signature confirming receipt of the same.
In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact Bio-Natura Regina at the number indicated on this site. In the event that the goods have not been delivered due to the Customer’s inability to receive them, the latter must first contact the courier using the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, contact our warehouse through the contacts published on www.cosmesi.bionaticaregina.com.

LIABILITY FOR DELAYED DELIVERY
If the shipment of the goods cannot take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, Bio-Natura Regina will contact the Customer as soon as possible and, according to the needs of the latter. will try to establish another delivery deadline.
In the event that it is not possible to reach an agreement to this effect, Bio-Natura Regina will reimburse the Customer for the full amount paid.

IMPORTANT:
In case of return, the customer must report the quantity and quality returned on the courier’s slip.
As the only burden, and if the error did not depend on a fact attributable to Bio-N atura Regina, the Customer will have to bear the costs of returning the goods. The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage. Upon arrival at the warehouse, the goods will be examined and, in the presence of damage or tampering, the refund cannot be exercised. Bio-Natura Regina will refund the customer the full amount already paid within the terms of the law. The refund will be made by crediting the amount due to the credit card used by the Customer for the purchase subject to reimbursement, or to a bank or postal current account indicated by the Customer. It will be the Customer’s responsibility to promptly provide Bio-Natura Reginai with any information necessary for a correct and prompt reimbursement procedure.

COMPLAINTS
Any complaint must be addressed directly to Bio-Natura Regina, which undertakes to respond to complaints within two working days.